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Right choice for New Car Service

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It is a fact that you get to decide where your vehicle is serviced, maintained and repaired, at competitive prices

Looking for bargains in the end of year car sales or simply want a service for your new car? Here is some sound advice from Protec Automotive Evans Head in Evans Head.

Buying a new car is one of the greatest investments you are likely to make, so it is common sense to find a way to ensure correct maintenace of it. Caring for your new car goes beyond detailing the interior and keeping it sparkling with a loving weekly wash, however.

There are a few other things to consider, such as who is the best choice to service your car.

You will want to ensure it is regularly serviced by a qualified professional, to the manufacturers requirements, using high quality parts from a reputable supplier and fluids which meet the manufacturers specifications. This is not just to look after your new car, but because if these four requirements are met you will also preserve the manufacturers warranty.

It is a fact that you get to decide who services your new car without voiding either the manufacturers warranty or your rights under the Consumer Guarantee

Nobody can force you to have the car serviced by the dealership where you originally aquired it for service or repairs. Provided the work is performed to the manfufacturers specifications by a suitably qualified person and uses proper quality parts and fluids, the warranty stands. You have the right to choose who services your car.

With Repco Authorised Service you can tick all the boxes. Every Protec Automotive Evans Head mechanic is fully qualified and Auto-Tech trained, giving them access to Australia's leading provider of automotive technical information and training. This means Protec Automotive Evans Head mechanics are kept fully up to date with the latest in automotive service techniques and are able to service your new car without voiding the warranty.

Repco branded parts & products are manufactured to stringent Repco quality standards, and are covered by the Repco Nationwide Warranty, giving you added protection. Protec Automotive Evans Head will also only ever use fluids and lubricants that meet the specifications of the original car manufacturer.

If you already own a new car or are thinking of purchasing one, make sure you clearly understand where your statutory rights begin and end

Make sure you are aware of the diversity between express, statutory and manufacturer warranties to avoid making the wrong selection when it comes to servicing your new car. You are automatically covered by a statutory warranty, also known as a Consumer Guarantee, under Australian Consumer Law (ACL) and this statutory protection can never be displaced by manufacturer or express warranties (which are offered by the car maker and car dealer respectively).

A lack of disclosure requirements on car dealers at the point of sale regarding these contracts can easily lead the consumer into making a choice to be bound by a long term contract without access to all of the details needed to make a properly informed decision. 

So when buying a new car, watch out for new car dealers who may try to work in “express” or “extended” warranties, often for free. Most of the time these ‘augmented’ warranties may include quite extensive restrictions or provisions, and often can seem very confusing. Many times these deals provide very few additional benefits not already given by the consumer’s basic statutory rights and can tie the unwary buyer into a long term agreement with the dealership that sold the vehicle.

Such deals are very unlikely to highlight the potential negative aspects involved with taking a new car back to the dealer for service or repair. This includes how long the drive will be to get your car serviced or longer waiting times due to fewer available service locations or mechanics.

 

Check out our frequently asked questions below for more information on New Car Service and warranties. If you need to know more, the AAAA website and ACCC website have some great information too.


New Car Service FAQ's

What is a Consumer Guarantee?

Under Australian Consumer Law (ACL), you are protected by a Consumer Guarantee which takes into account purchase price, realistic expectations of when a failure might occur, advertising claims and the conditions under which a vehicle should operate. Previously known as a Statutory Warranty, the Consumer Guarantee does not have a specific time limit associated with it nor can it ever be replaced by a manufacturers warranty, which is in addition to the Consumer Guarantee.

What is a Manufacturers Warranty?

Manufacturers warranties are essentially a promise to the buyer that the new vehicle will be free from defects for a specific time and that any such defects will entitle buyers to a repair or other compensation. According to the Competition and Consumer Act (2010), such warranties cannot state that a vehicle MUST be returned to an authorised dealer for servicing

What is an Express or Extended Warranty?

Often new car dealers will try to include "express" or "extended" warranties, sometimes for free, in the purchase of your new vehicle. These ‘extra' warranties are in addition to the manufacturers warranty and may include quite specific restrictions or provisions, usually in unclear or confusing language. Many of these contracts actually provide little or no additional benefits over and above the consumer's basic statutory rights and can tie the unwary buyer into a long term agreement with a specific car dealership. Extended warranties can (and often do) restrict you to a specific dealership, which can have its drawbacks.

Can Protec Automotive Evans Head service my new car without voiding the warranty?

There is NO requirement to service your car at a manufacturer’s dealership to preserve;

  • Any manufacturer’s warranty (that may apply to your vehicle).

  • Any state or territory based statutory warranty (that may apply to your vehicle).

  • Your rights to Consumer Guarantees (formerly known as implied statutory warranties).

What steps will Protec Automotive Evans Head take to protect my warranty?

Protec Automotive Evans Head are fully qualified to carry out log book servicing and we ensure all work is performed according to the manufacturer’s specifications, using appropriate quality parts, fluids and lubricants where required, meaning the manufacturers warranty remains intact. In addition, all work carried out by Protec Automotive Evans Head is backed by the Repco Authorised Service Nation Wide Warranty.

Can Protec Automotive Evans Head stamp my logbook ?

Protec Automotive Evans Head can and WILL stamp your log book to verify the work has been conducted by fully qualified staff according to manufacturer’s specifications, using appropriate quality parts, fluids & lubricants.

Will having my car serviced with Protec Automotive Evans Head help maintain the value?

It goes without saying that a vehicle which has been well taken care of will maintain its value better than a poorly maintained one. Proof of a regular, properly adhered to service schedule will add further supporting evidence the car is in good condition. In addition to maintaining your warranty with correct service procedures, Protec Automotive Evans Head will stamp your log book, which can prove invaluable should you ever decide to sell the car.

What about extended warranty or specific ‘service plans’?

Motor vehicle dealers sometimes offer their own extended (or express) warranties on vehicles. These extra warranties often begin after the manufacturer’s warranty and may stipulate that the vehicle must be serviced by the actual dealer offering the warranty. They are generally within their right to impose this condition, but the buyer should beware, such warranties are not always what they seem. Protec Automotive Evans Head will be happy to advise you on the conditions and relative value before you commit to any service plan.

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